We offer unique career opportunities to build the world’s fastest-growing financial comparison platforms

Sales Trainer | Kuala Lumpur

About us

CompareGlobalGroup is the largest financial comparison group with a presence in +13 markets across Asia, Europe and Latin America. Through our platforms we help millions of customers every month to easily compare rates and services of insurance, banking, telco and other home services providers. Giving the power back to the consumer by increasing financial education, market transparency, and easy access to financial products is our mission, and we saved our users over $100 million last year.

Though well-established with over $60 million in funding from Goldman Sachs, Ace & Company, Jardines, Nova Founders Capital, Peter Thiel, Mark Pincus et al., we are agile and fast growing, adding new team members daily, categories weekly and markets monthly, and are looking for YOU to join our highly dynamic and international team of entrepreneurs.

Your goals will be to

  • Drive productivity of our outbound call centers and maximize call center agents’ effectiveness
  • Continuously improve conversion rate of call center teams and agents
  • Train our local sales team on how to best advise our customers and drive sales
  • Ensure all sales staff have thorough knowledge of products, services, can effectively use closing skills, troubleshoot, resolve problems and provide positive customer experience

To achieve your goals with us you will

  • Plan, conduct, coordinate and implement a comprehensive training programs
  • Conduct orientation to sales and service processes, develop individual coaching plans, provide resources and assistance, scheduling orientation and ongoing training
  • Determine training needs by observing sales and service encounters, studying sales, technical, service and customer experience results reports, and conferring with management
  • Develop individual results by maintaining policy and procedure resources, provide coaching, conduct training sessions, develop outcome improvement resources
  • Improve training effectiveness by developing new approaches and techniques, making support readily available
  • Engages in all sales- and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities

You should be

  • Experienced in customer sales and service training and well versed in sales models
  • Proven leader with strong self-development skills and ability to solve complex problems
  • Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff
  • Able to develop training and methodology program unique to local call center requirements
  • Hands-on, able to handle multiple projects and prioritize
  • Excited to help saving our customers time, money and effort
  • Self-starter with a high sense of urgency and ability to take on tasks independently
  • Keen to work in a highly dynamic and international environment
  • Native Bahasa Malay speaker and fluent in English

To apply please send us your resume at jobs@compareglobalgroup.com with subject line “Sales Trainer – Kuala Lumpur”

Apply now!